Analytics, AI, ML Deliver Business Intelligence
Story from Business VoIP. Originally posted on July 6, 2018, 6:58 am.
Analytics is about understanding what’s happening with the data you have. That could be as simple as looking at your full or empty shop shel… Read the full story on Business VoIP.
How to Address Common Customer Frustrations
Story from Business VoIP. Originally posted on July 5, 2018, 6:51 am.
We know what it’s like to be treated rudely, deal with an uninformed staff member, struggle to reach a live agent for help, wait for what we… Read the full story on Business VoIP.
Regardless of Generation, We All Want More Choices, Better Customer Service
Story from Call Center Management. Originally posted on June 28, 2018, 9:34 am.
Sometimes we need to get on the phone with a live agent. Often, however, we can find solutions ourselves using a FAQ list, a YouTube how-to … Read the full story on Call Center Management.
nexogy Delivers VoIP Key System for Retail and Restaurants
Story from Business VoIP. Originally posted on June 27, 2018, 11:25 am.
nexogy announced a new VoIP Key System for the retail and food industry. Demand for solutions similar to legacy key systems drove nexogy to … Read the full story on Business VoIP.
nexogy Announces SMS Enhancements
Story from Business VoIP. Originally posted on June 26, 2018, 12:56 pm.
nexogy announced an SMS enhancement to its business VoIP offering, making it now possible for customers to text message a business toll free… Read the full story on Business VoIP.
TMC Labs Names it 2018 INTERNET TELEPHONY Innovation Awards Winners
Story from Business VoIP. Originally posted on June 22, 2018, 9:09 am.
Welcome to the 19th annual INTERNET TELEPHONY magazine TMC Labs Innovation Awards, where we honor innovative technologies from a wide range … Read the full story on Business VoIP.
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