Survey Touts Modernized Call Center Benefits
Story from Call Center Management. Originally posted on June 19, 2018, 6:07 am.
Liveops says only modernized call centers allow for optimal forecasting, scheduling, and agent payment and recruitment…. Read the full story on Call Center Management.
How to Assess, Address Call Center Shrinkage
Story from Call Center Management. Originally posted on June 15, 2018, 12:03 pm.
Call centers can use forecasting tools to estimate expected shrinkage. And they can leverage proven strategies and new technology to lessen … Read the full story on Call Center Management.
Pixcom Brings CCaaS, UCaaS to UAE
Story from Business VoIP. Originally posted on June 15, 2018, 7:53 am.
This week, Pixcom and Avaya unveiled a new partnership enabling Pixcom to offer SMEs across the UAE a robust portfolio contact center and co… Read the full story on Business VoIP.
Call Centers Can Mean the Difference Between Life and Death
Story from Call Center Management. Originally posted on June 14, 2018, 6:46 am.
Anyone who’s in charge of a 911 emergency response call center needs to be sure all their people, processes, and technology are ready to mee… Read the full story on Call Center Management.
Why Your Business Should Consider VoIP
Story from Business VoIP. Originally posted on June 12, 2018, 9:57 am.
Many businesses already have adopted VoIP for its low capital and operating costs. VoIP is also attractive because it can scale, support mul… Read the full story on Business VoIP.
Telzio Transcends VoIP Transition
Story from Business VoIP. Originally posted on June 8, 2018, 8:15 am.
Telzio announced Telzio Webphone, leveraging WebRTC to enable users real time communications via an endpoint of their choosing. Because it’s… Read the full story on Business VoIP.
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