To Outsource the Contact Center or Not to Outsource
Story from Call Center Management. Originally posted on November 5, 2019, 10:05 am.
If you’re starting a new customer support program, or rethinking the one you’ve already got, you may be wondering if it makes sense to keep … Read the full story on Call Center Management.
Avaya & RingCentral Punctuate Partnership
Story from Business VoIP. Originally posted on October 31, 2019, 7:10 am.
Put it in the books! Avaya and RingCentral announced the close of their strategic partnership, with the end result being a joint solution – … Read the full story on Business VoIP.
Semafone Brings Secure Payment Transactions to Unytalk
Story from Call Center Management. Originally posted on October 30, 2019, 9:17 am.
In a move to bring their data security and multi-channel compliance solutions to more customer interactions, Semafone partnered with Unytalk… Read the full story on Call Center Management.
Lighting Up Operations with VoIP
Story from Business VoIP. Originally posted on October 30, 2019, 9:14 am.
Recently, the company announced that it’s VoIP solution was chosen by two electric cooperatives to power their VoIP product portfolios…. Read the full story on Business VoIP.
Welcome to the Era of ‘Knowledge Everywhere’
Story from Call Center Management. Originally posted on October 25, 2019, 11:29 am.
The Customer Engagement Company, Verint announced enhancements to Verint’s Knowledge Management Professional solution promising increased ef… Read the full story on Call Center Management.
OpenText Launches Solution to Map the Customer Experience
Story from Call Center Management. Originally posted on October 24, 2019, 9:10 am.
Information management solution provider OpenText recent its launched OpenText Core Experience Insights, a software-as-a-service application… Read the full story on Call Center Management.
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