Oracle SBC Steers Evolve IP Modernization Efforts
Story from Business VoIP. Originally posted on April 11, 2018, 6:33 am.
Evolve IP deployed the Oracle Communications Session Border Controller (SBC) to upgrade its European network infrastructure and gain the abi… Read the full story on Business VoIP.
Building Real Relationships With Cloud Communications
Story from Business VoIP. Originally posted on April 10, 2018, 11:39 am.
Internally, Cloud communications can help team members collaborate on work, band together ideas, and open up a channel of dialogue. On the e… Read the full story on Business VoIP.
Big Data Analytics + Call Centers = Better Results
Story from Call Center Management. Originally posted on April 10, 2018, 10:44 am.
Big data can improve call center efficiency and security in a big way. Data collection and analysis enables businesses to see the originatio… Read the full story on Call Center Management.
Show You’re Flexible and You Care with Omnichannel
Story from Call Center Management. Originally posted on April 9, 2018, 7:35 am.
The need to deliver omnichannel experiences – which enable businesses to see their customers as whole people instead of a series of unrelate… Read the full story on Call Center Management.
SteelEye and Solgari Forge Compliant Partnership
Story from Business VoIP. Originally posted on April 7, 2018, 7:02 am.
SteelEye announced it has a forged a technology partnership with omnichannel cloud communications services provider, Solgari…. Read the full story on Business VoIP.
How to Train & Make Believers Out of Your Reps
Story from Call Center Management. Originally posted on April 6, 2018, 9:39 am.
As an organization, you need to be proactive in explaining to your representatives what your products do, why they do it, and what you and y… Read the full story on Call Center Management.
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