Mitel Appoints McDowell President & CEO
Story from Business VoIP. Originally posted on October 7, 2019, 1:18 pm.
MLB’s official cloud communications provider Mitel announced the appointment of Mary T. McDowell as President and CEO of the preeminent PBX … Read the full story on Business VoIP.
Sinch Acquires myElefant to Deliver Optimal Customer Services
Story from Business VoIP. Originally posted on October 1, 2019, 7:05 am.
Sinch, a provider of cloud communications for mobile customer engagement, has announced the acquisition of myElefant, a cloud-based software… Read the full story on Business VoIP.
How Can Language Learning Help in a Virtual Office Environment?
Story from Business VoIP. Originally posted on October 1, 2019, 5:53 am.
Virtual office technologies have gone a long way toward enabling international business. Companies with locations in multiple countries, as … Read the full story on Business VoIP.
Training for Upset Customers
Story from Call Center Management. Originally posted on September 30, 2019, 10:50 am.
The job of a call center agent is never an easy one. In addition to being under constant pressure to perform optimally call after call, add … Read the full story on Call Center Management.
The Importance of AI and Voice Analytics in the Call Center
Story from Call Center Management. Originally posted on September 26, 2019, 12:32 pm.
AI and voice-based data analytics promise to bring major productivity and efficiency improvements to the call center while helping managers … Read the full story on Call Center Management.
AudioCodes Brings AI to Meetings
Story from Business VoIP. Originally posted on September 26, 2019, 7:49 am.
To make it possible for businesses to enhance meeting productivity, AudioCodes has introduce new AI technology, Meeting Insights, to make da… Read the full story on Business VoIP.
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