IDC Analyzes Cloud Communications Companies in New Report
Story from Business VoIP. Originally posted on September 17, 2019, 10:35 am.
Cloud communications platforms, sometimes called “communications platforms as a service,” or CPaaS, are being rapidly adopted because they a… Read the full story on Business VoIP.
National Autistic Society Selects Verint Community Solution
Story from Call Center Management. Originally posted on September 16, 2019, 10:33 am.
The National Autistic Society announced the selection of the Verint Community solution to enhance its interactive member forum, which allows… Read the full story on Call Center Management.
Nextiva Names New CFO
Story from Business VoIP. Originally posted on September 16, 2019, 9:49 am.
Nextiva announced the naming of Anne Brennan to the role of CFO for the market leading cloud communications provider. Brennan will put her 2… Read the full story on Business VoIP.
When Call Center Training Becomes Critical
Story from Call Center Management. Originally posted on September 13, 2019, 11:09 am.
It’s easy to talk time and again about the importance of properly training both new and seasoned agents in your call center. You want them t… Read the full story on Call Center Management.
How Call Center Management Can Answer Customer Service Demands
Story from Call Center Management. Originally posted on September 13, 2019, 7:35 am.
The contact center is a bustling hub of customer interactions. And as technology opens the door to a new day in engagement tools and the omn… Read the full story on Call Center Management.
Zoom Adds HSBC to Client Roster
Story from Business VoIP. Originally posted on September 13, 2019, 5:21 am.
In the golden days of business travel, employees zoomed from meeting to meeting in far-flung locations, meeting face-to-face with colleagues… Read the full story on Business VoIP.
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