Acuity is Newest Loway UC Reseller
Story from Business VoIP. Originally posted on September 3, 2019, 11:19 am.
Acuity Unified Communications announced its status as an official Loway reseller partner. The IP-based Unified Communications provider touts… Read the full story on Business VoIP.
Hear Your NPS Rise and More with Voice of the Customer
Story from Call Center Management. Originally posted on September 3, 2019, 9:48 am.
You may have heard that quality monitoring technologies such as voice of the customer (VoC) are the ideal means for capturing net promoter s… Read the full story on Call Center Management.
Important Factors for Call Center Recruiting
Story from Call Center Management. Originally posted on August 30, 2019, 1:47 pm.
Call center recruitment practices are key to finding and retaining the best agent talent available in the marketplace…. Read the full story on Call Center Management.
Ytel Adds Google Cloud Text-to-Speech to CPaaS Offerings
Story from Business VoIP. Originally posted on August 29, 2019, 6:40 am.
Communications software company Ytel is dedicated to making it easier for businesses to engage their customers and serve them across more co… Read the full story on Business VoIP.
Finding the Best Agents for Your Call Center
Story from Call Center Management. Originally posted on August 27, 2019, 7:57 am.
When attempting to fill seats in the contact center – always a necessity because of frequent high turnover – it’s tempting to hire the first… Read the full story on Call Center Management.
Fastcall Protects Productivity with Call Blocker
Story from Business VoIP. Originally posted on August 26, 2019, 12:23 pm.
Fastcall announced the arrival of a new feature – Call Blocker. The newly unveiled feature enables users to block unwanted c alls such as sp… Read the full story on Business VoIP.
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