Finding the Best Agents for Your Call Center
Story from Call Center Management. Originally posted on August 27, 2019, 7:57 am.
When attempting to fill seats in the contact center – always a necessity because of frequent high turnover – it’s tempting to hire the first… Read the full story on Call Center Management.
Fastcall Protects Productivity with Call Blocker
Story from Business VoIP. Originally posted on August 26, 2019, 12:23 pm.
Fastcall announced the arrival of a new feature – Call Blocker. The newly unveiled feature enables users to block unwanted c alls such as sp… Read the full story on Business VoIP.
Converge Calls on RingCentral for UCaaS
Story from Business VoIP. Originally posted on August 21, 2019, 10:45 am.
Converged Technology Professionals announced a new partnership with RingCentral, naming the cloud communications company its primary UCaaS p… Read the full story on Business VoIP.
Walmart Opens New Super Call Center in Arkansas
Story from Call Center Management. Originally posted on August 21, 2019, 10:02 am.
While Walmart is the world’s largest company by revenue – it nets around $485 billion each year, according to the Fortune Global 500 List – … Read the full story on Call Center Management.
The Benefits of Speech Analytics for Customer Service
Story from Call Center Management. Originally posted on August 19, 2019, 2:00 am.
Speech analytics are an important part of AI’s integration in contact center and customer service solutions, offering valuable insights that… Read the full story on Call Center Management.
888VoIP Partners with Jabra to Drive Better Communications Experiences
Story from Business VoIP. Originally posted on August 16, 2019, 5:21 am.
Now, headsets heavyweight Jabra and 888VoIP, a value-added VoIP distributor, are working together to provide its partners access to new head… Read the full story on Business VoIP.
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