Improving Attendance in the Contact Center
Story from Call Center Management. Originally posted on August 13, 2019, 12:10 pm.
It costs a lot to run a contact center, and most of your investment is in your agents. You pay them a salary and benefits, plus the costs of… Read the full story on Call Center Management.
Why Should You Capture the Voice of the Customer?
Story from Call Center Management. Originally posted on August 12, 2019, 11:44 am.
Companies today spend a great deal of time trying to meet customer wants and needs by guessing at what those wants and needs are. Often, the… Read the full story on Call Center Management.
Vonage to Acquire Conversational AI Platform
Story from Business VoIP. Originally posted on August 9, 2019, 9:56 am.
Vonage announced intention to acquire a number of assets from Over.ai. In specific, the cloud communications provider will purchase the Tel-… Read the full story on Business VoIP.
DialPad Recognized in Gartner 2019 Magic Quadrant for Worldwide UCaaS
Story from Business VoIP. Originally posted on August 7, 2019, 12:13 pm.
There is an increasing need for better, simpler communications in business today. New Unified Communications tools are being introduced that… Read the full story on Business VoIP.
Turning the Call Center into a Profit Center
Story from Call Center Management. Originally posted on August 7, 2019, 10:46 am.
Many companies view the contact center as a kind of necessary evil – a cost center that can’t be avoided. A few companies, however, manage t… Read the full story on Call Center Management.
Taking Advantage of a HIPAA-Compliant Business VoIP Solution
Story from Business VoIP. Originally posted on August 2, 2019, 7:35 am.
Healthcare organizations must maintain HIPAA compliance to ensure the safety and security of their patients’ sensitive information. Business… Read the full story on Business VoIP.
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