Zoom Acquiring Customer Support AI and Automation Platform Solvvy Story from Call Center Management. Originally posted on May 20, 2022, 8:31 am. , Zoom announced that it has entered into a definitive agreement to acquire Solvvy, a conversational artificial intelligence (AI) and automa… Read the full story on Call Center Read more…
Zendesk Unveils New Conversational CRM Solutions Story from Call Center Management. Originally posted on May 17, 2022, 6:55 am. Zendesk Inc. unveiled new conversational customer relationship management. Zendesk also announced a new employee experience offering…. Read the full story on Call Center Management. RingCentral Helps Insurance Services Company to Better Read more…
iQor Continues Domestic Contact Center Expansion, Opens New Facility in Allentown, PA Story from Call Center Management. Originally posted on May 9, 2022, 11:59 am. iQor has been investing resources to expand domestic contact center infrastructure in a move to improve customer experiences businesses prov… Read the full story on Read more…
More Than Half of Customers Would Pay More for an Excellent Customer Experience Story from Call Center Management. Originally posted on April 28, 2022, 6:25 am. As it turns out, customers value a good experience so highly, they would pay for it. In its 2022 Achieving Customer Amazement customer servi… Read more…