Voximplant Selects Avatar in Drive Toward Automation Story from Call Center Management. Originally posted on February 22, 2022, 11:05 am. This week, cloud communications company Voximplant announced the launch of Avatar: a new Natural Language Processing (NLP) service designed … Read the full story on Call Center Management. DIDWW Announces Read more…
Outdated Tech Compromising Agent Performance Story from Call Center Management. Originally posted on February 15, 2022, 1:14 am. According to a joint research study by Pegasystems and Savanta, a significant number of customer service agents across the globe say outdate… Read the full story on Call Center Management. Jenne Adds Read more…
designDATA Launches M365 Business Voice Solution Story from Business VoIP. Originally posted on February 7, 2022, 9:13 am. IT management and consulting company designDATA recently announced the release of M365 Business Voice, a solution allowing businesses to eas… Read the full story on Business VoIP. Nextiva Reports Strong Customer Growth Read more…
Wealthify Transforms Customer Support with Talkdesk CX Cloud Story from Call Center Management. Originally posted on January 31, 2022, 11:10 am. Cloud contact center leader Talkdesk recently announced Wealthify, a UK-based digital investment service provider, selected Talkdesk CX Clou… Read the full story on Call Center Management. HomeCare of New Read more…