Amazon Connect Introduces New Capabilities Story from Call Center Management. Originally posted on September 27, 2021, 10:53 am. Amazon has announced three new capabilities for the Connect contact center solution, offering users advanced digital features for maintainin… Read the full story on Call Center Management. Global Furniture Group Deploys Kandy Read more…
SCOTUS Decision on TCPA Doesn’t Let Marketers Off the Hook Story from Call Center Management. Originally posted on September 21, 2021, 11:32 am. In an effort to address the ever-growing number of telephone marketing calls, Congress enacted the Telephone Consumer Protection Act (TCPA) … Read the full story on Call Read more…
IBM Adds New Features to Watson Assistant for Call Centers Story from Call Center Management. Originally posted on September 14, 2021, 11:49 am. Automation in the call center is critical technology for smooth operations. Most callers don’t need a live agent, as their calls are routine… Read the full story Read more…
Toku Secures $5 Million in Series A Story from Business VoIP. Originally posted on September 7, 2021, 10:04 am. Cloud communications company Toku recently announced it has received $5 million in new funding to support growth initiatives and product dev… Read the full story on Business VoIP. Tips for Successfully Read more…
Texas Court Finds 3 Guilty In Call Center Fraud Operation Story from Call Center Management. Originally posted on August 31, 2021, 12:27 pm. Three individuals have pleaded guilty to running illegal call center operations that stole millions from unsuspecting elderly victims…. Read the full story on Call Center Management. OTG Read more…