Sangoma Joins Growing List of Ransomware Victims Story from Business VoIP. Originally posted on December 28, 2020, 11:53 am. Canadian-based business communications provider Sangoma announced ransomware was used to collect 26 gigabytes of data, which hackers then at… Read the full story on Business VoIP. Dutch Call Center Solutions Company Read more…
Dutch Call Center Solutions Company ContactMakers Chooses Radisys for VoIP Foundation Story from Business VoIP. Originally posted on December 22, 2020, 6:54 am. ContactMakers, a Netherlands-based provider of call center software, is putting call center solutions and business telephony into one soluti… Read the full story on Business VoIP. Broadvoice Read more…
El Paso Water Transforms Customer Service with Infosys Story from Call Center Management. Originally posted on December 15, 2020, 8:10 am. Digital transformations are happening across businesses today as the need for fast, convenient online services grows. For El Paso Water (EPW… Read the full story on Call Center Management. Read more…
SugarCRM Joins Amazon Web Services Partner Network Story from Call Center Management. Originally posted on December 8, 2020, 9:03 am. This week, SugarCRM announced that it’s expanding its relationship with Amazon by becoming an Amazon Web Services (AWS) Advanced Technology … Read the full story on Call Center Management. Nextiva Read more…
With the COVID Pandemic, Call Center Fraud Is on the Rise Story from Call Center Management. Originally posted on December 1, 2020, 4:12 am. Fraudsters are using new and updated versions of old scams to leverage the uncertainty surrounding COVID-19 community response, as well as o… Read the full story Read more…