State Unemployment Call Centers Overwhelmed Due to Coronavirus Story from Call Center Management. Originally posted on March 24, 2020, 10:17 am. Several states have experienced a surge in unemployment claims thanks to the coronavirus, causing their call centers to be overwhelmed. Many… Read the full story on Call Center Management. Read more…
CallTower Offers Support for Remote Work as COVID-19 Spreads Story from Business VoIP. Originally posted on March 17, 2020, 11:38 am. CallTower, a provider of cloud-based, enterprise-class UC & collaboration solutions, is answering the call with resources and a reminder tha… Read the full story on Business VoIP. COVID-19 Closes Read more…
CloudConnect Makes Next Gen Communications Possible for SMEs Story from Business VoIP. Originally posted on March 6, 2020, 8:52 am. CloudConnect Communications, a start-up MVNO based in India is focused on changing how businesses communicate. In particular it’s working to… Read the full story on Business VoIP. Call Center Managers Read more…
DMG Names Verint WFO Market Leader Story from Call Center Management. Originally posted on March 2, 2020, 10:57 am. Verint announced that for the 13th consecutive year, DMG Consulting’s 2019/2020 Workforce Optimization Product and Market Report named The C… Read the full story on Call Center Management. Patton Releases SmartNode Read more…