In the C-Suite, Who’s Looking Out for the Customers? Story from Call Center Management. Originally posted on February 25, 2020, 4:27 am. In most organizations, the main operations are overseen by a chief. The chief financial officer oversees the bottom line. The chief technolo… Read the full story on Call Read more…
AI Helps Reduce Average Handle Time and Boost Quality Story from Call Center Management. Originally posted on February 6, 2020, 9:36 am. As call centers walk the fine line between a quality customer experience and cost control, it can become difficult for call center managemen… Read the full story on Read more…
AI Helps Reduce Average Handle Time and Boost Quality Story from Call Center Management. Originally posted on February 6, 2020, 9:36 am. As call centers walk the fine line between a quality customer experience and cost control, it can become difficult for call center managemen… Read the full story on Read more…
Online Pension Aggregator PensionBee Migrates to Vonage for ‘Bee Keeping’ Story from Call Center Management. Originally posted on January 31, 2020, 4:44 am. When it comes to retirement accounts or pensions, many workers often find they’re leaving benefits across multiple companies, which can make… Read the full story on Call Read more…