Does Increased Productivity Lie in Limiting Employee Bathroom Access? Story from Call Center Management. Originally posted on January 28, 2020, 11:52 am. There is some evidence that working humans have become about as productive as they can. Studies have shown that productivity has stalled in … Read the full story Read more…
The Evolving Role of Chatbots in the Customer Service Realm Story from Call Center Management. Originally posted on January 17, 2020, 6:18 am. The use of chatbots in the customer service space is on the rise, and call center managers are increasingly deploying the technology due to … Read the Read more…
RingCentral Wrangles Eswaran from Microsoft to Serve as New President & COO Story from Business VoIP. Originally posted on January 14, 2020, 8:29 am. Cloud communications industry leader RingCentral named Anand Eswaran President and Chief Operating Officer. The 24 year industry vet brings … Read the full story on Business Read more…
Training Tips: Sharing Knowledge in the Contact Center Story from Call Center Management. Originally posted on January 7, 2020, 4:16 am. When it comes to call center training, what’s your most valuable resource? Is it your e-learning software? Your years-old classroom training… Read the full story on Call Center Management. Read more…
Chatbots Enhance & Streamline Call Center Experiences for PSCU Story from Call Center Management. Originally posted on December 27, 2019, 6:08 am. PSCU, a company that was formed back in 1977 to provide services for credit unions across the country, has announced its latest move to stre… Read the full Read more…