Data Overload: What’s the Most Critical Data to Analyze in the Contact Center? Story from Call Center Management. Originally posted on September 19, 2019, 7:56 am. We hear a lot about “big data” today, but most companies are still unaware of how to take advantage of the concept to the Read more…
IDC Analyzes Cloud Communications Companies in New Report Story from Business VoIP. Originally posted on September 17, 2019, 10:35 am. Cloud communications platforms, sometimes called “communications platforms as a service,” or CPaaS, are being rapidly adopted because they a… Read the full story on Business VoIP. National Autistic Society Selects Read more…
Preparation Key for Call Centers During Hurricane Dorian Story from Call Center Management. Originally posted on September 6, 2019, 9:02 am. Preparation, scheduling and management are critical for any call center and are especially important before, during and after a natural disa… Read the full story on Call Center Management. Read more…
Acuity is Newest Loway UC Reseller Story from Business VoIP. Originally posted on September 3, 2019, 11:19 am. Acuity Unified Communications announced its status as an official Loway reseller partner. The IP-based Unified Communications provider touts… Read the full story on Business VoIP. Hear Your NPS Rise and More with Read more…