Finding the Best Agents for Your Call Center Story from Call Center Management. Originally posted on August 27, 2019, 7:57 am. When attempting to fill seats in the contact center – always a necessity because of frequent high turnover – it’s tempting to hire the first… Read the full story Read more…
The Benefits of Speech Analytics for Customer Service Story from Call Center Management. Originally posted on August 19, 2019, 2:00 am. Speech analytics are an important part of AI’s integration in contact center and customer service solutions, offering valuable insights that… Read the full story on Call Center Management. 888VoIP Read more…
Improving Attendance in the Contact Center Story from Call Center Management. Originally posted on August 13, 2019, 12:10 pm. It costs a lot to run a contact center, and most of your investment is in your agents. You pay them a salary and benefits, plus the costs of… Read the Read more…
Taking Advantage of a HIPAA-Compliant Business VoIP Solution Story from Business VoIP. Originally posted on August 2, 2019, 7:35 am. Healthcare organizations must maintain HIPAA compliance to ensure the safety and security of their patients’ sensitive information. Business… Read the full story on Business VoIP. Call Center Management Tips for Read more…