Senate Passes TRACED Act to Curb Robocalls Nearly Unanimously Story from Call Center Management. Originally posted on May 28, 2019, 11:40 am. The TRACED Act requires voice service providers to develop call authentication technologies, implements a forfeiture penalty for violations … Read the full story on Call Center Management. Tips Read more…
Dialpad Answers EMEA Cloud Communications Demand Story from Business VoIP. Originally posted on May 20, 2019, 11:05 am. To claim its stake in the market and set-up a permanent place for channel partners to call home, Dialpad has announced the opening of a new … Read the full story on Read more…
Verint Offers AI Blueprint Story from Call Center Management. Originally posted on May 10, 2019, 6:15 am. Recently Verint announced its AI Blueprint to aid enterprises endeavor into AI. AI Blueprint promises to analyze conversational data and off… Read the full story on Call Center Management. Twenty-First Century Problems for Read more…
Welch’s Upgrades Business Communications Story from Business VoIP. Originally posted on May 7, 2019, 11:24 am. Welch’s, the world’s leading seller of Concord and Niagara grape-based products, is a coop organization of more than 800 family farmers loca… Read the full story on Business VoIP. Welcome to a New Day Read more…
High Quality Patient Care Requires Dedicated Healthcare Scheduling Contact Centers Story from Call Center Management. Originally posted on April 30, 2019, 12:32 pm. Most people who have set foot in a healthcare provider’s office recently will have noticed that staff spends a lot of time interfacing with … Read the Read more…