Use the New Year to Drop Some Bad Call Center Management Habits Story from Call Center Management. Originally posted on January 22, 2019, 9:39 am. 2019 is still brand new, and while many of us are struggling with getting to the gym and eating more vegetables, it might be easier Read more…
Use the New Year to Drop Some Bad Call Center Management Habits Story from Call Center Management. Originally posted on January 22, 2019, 9:39 am. 2019 is still brand new, and while many of us are struggling with getting to the gym and eating more vegetables, it might be easier Read more…
How to Be an Effective Contact Center Manager Story from Call Center Management. Originally posted on January 11, 2019, 9:44 am. Being a call center manager is no easy task. People in this position typically do agent recruiting, hiring, and onboarding. Managers coach, … Read the full story on Call Read more…
WFM Helps Contact Center Managers Make It Work Story from Call Center Management. Originally posted on January 4, 2019, 11:58 am. Advanced workforce management software can help contact center managers juggle all their tasks while meeting organizational goals and making… Read the full story on Call Center Management. Changing the Read more…
UJET Introduces Multi-Media Text Messaging Story from Business VoIP. Originally posted on December 27, 2018, 8:42 am. UJET unveiled the addition of live multi-media sharing over text messaging. Specifically speaking, the newly added functionality enables in … Read the full story on Business VoIP. Quality Management Efforts Help Optimize Operations Read more…