Why Performance Management Is Worth the Effort Story from Call Center Management. Originally posted on November 26, 2018, 6:25 am. Performance management in call centers and contact centers requires never-ending work. But continuous effort in this arena can be well worth… Read the full story on Call Center Management. The Read more…
How to Optimize Call Center Agent Onboarding Story from Call Center Management. Originally posted on November 20, 2018, 11:45 am. This article offers tips on how to improve the call center and contact center onboarding process for both organizations, managers and HR lea… Read the full story on Call Center Read more…
Cloud Provider Makes Master Agent Agreement Story from Business VoIP. Originally posted on November 9, 2018, 10:33 am. Cloud communications have charged onto the enterprise communications scene. With the popularity of these solutions, master agents are compil… Read the full story on Business VoIP. Tips to Prepare Your Contact Center Read more…
Nextiva Nets INTERNET TELEPHONY Hosted VoIP Excellence Award Story from Business VoIP. Originally posted on November 5, 2018, 11:20 am. INTERNET TELEPHONY named its Hosted VoIP Excellence Award winners for 2018, with Nextiva Office earning recognition. The cloud-based communi… Read the full story on Business VoIP. Cloud Communications Clear Choice Read more…